Table of Contents
What information do we collect?
Various types of information are collected when you use the 955bet platform, primarily to provide services and manage your account. During registration, we collect basic details including your name, email address, mobile number, date of birth, and address. Government-issued identity documents such as a national ID card or passport may also be required for identity verification, in line with international KYC (Know Your Customer) guidelines.
For payment information, we retain records of BDT-based transactions, which may include details from bKash, Nagad, Rocket, or bank transfers. Full card numbers and bank PINs are never stored — only the reference data needed to verify transactions. Technical information such as your device's IP address, browser type, operating system, and session duration is also logged automatically and used to maintain security and detect fraudulent activity.
Information about your activity on the platform — such as which games you played, how long your sessions lasted, which bets you placed, and when you logged in — is stored securely on our servers. This data is used to enhance your experience, support responsible gaming, and maintain legal compliance. Details on data collected through cookies and similar technologies are covered in a later section of this policy.
How is the collected data used?
955bet uses your data only for specific, legitimate, and transparent purposes — never for unnecessary or unrelated activities. First, your basic information is essential for creating and managing your account, verifying logins, and recovering your password. Second, your payment details are used to process all financial transactions including deposits and withdrawals, and every transaction goes through automated security checks.
When providing customer support, our team can view your account history and issue details in order to resolve your concerns quickly and effectively. To maintain platform security, we use automated systems to detect unusual login patterns, multiple accounts, or fraudulent transactions. We may also be legally required to retain and disclose certain data in order to comply with applicable laws and regulatory directives in Bangladesh.
With your consent, we may send you email or SMS notifications about new games, promotions, or platform updates. You can turn these notifications off at any time from your account settings. Analyzing user behavior to deliver a more personalized and improved platform experience is also part of our approach — however, this analysis is always conducted anonymously and in aggregate form.
How securely is your data stored?
955bet uses industry-standard security technology to protect user data. All data is transmitted via SSL/TLS encryption, making it unreadable to any third party. Sensitive data stored on our servers — such as passwords — is encrypted using AES-256 or an equivalent strong encryption algorithm. Through regular security audits and vulnerability assessments, we ensure that any potential risks are identified and addressed promptly.
You can enable two-factor authentication to protect your account from unauthorized access. Our system automatically detects unusual login attempts and sends you instant notifications for any suspicious activity. Data storage servers are secured with firewalls and intrusion detection systems, monitored around the clock.
How long your data is retained depends on the type of information and applicable legal requirements. All relevant data is kept for as long as your account is active, and certain information may be retained for a defined period after account closure to meet legal obligations. Once the designated retention period expires, data is permanently and securely deleted with no possibility of recovery. In the event of a data security breach, we will notify affected users as quickly as possible and take all necessary steps.
Is data shared with third parties?
955bet never sells your personal data or shares it with third parties for commercial purposes. However, limited and controlled data sharing with trusted partners may be necessary to operate our services. Payment processors receive only the financial information needed to complete transactions, and they adhere to strict security standards. Game software providers and other technology partners receive limited operational data that is strictly necessary for them to deliver their services.
955bet may be legally required to disclose information in response to valid orders from law enforcement agencies, regulatory authorities, or courts. In such cases, we share only the specific information requested and, where legally permitted, will make reasonable efforts to notify you. Sharing information with regulatory authorities for Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) compliance is also part of our legal obligations.
In the event of a business merger, acquisition, or restructuring, user data may be transferred as part of the assets. In such cases, the new entity will be bound by this privacy policy and your data protection standards will remain unchanged. We will notify you by email or platform notification before any such change takes place.
What rights do you have over your personal data?
955bet believes you should have full control over your own data. To that end, we have ensured several important rights for you. First, the right of access: you may request at any time a complete copy of all information we hold about you. We will provide this within 30 business days of receiving your request.
Second, the right to rectification: if any of your information is incorrect or incomplete, you can update it directly from your account settings or reach out to our support team for assistance. Third, the right to erasure (also known as the "Right to be Forgotten"): after closing your account, you may request the permanent deletion of any data we are not legally required to retain. Note that financial transaction records must be kept for a set period due to regulatory obligations.
Fourth, the right to object: you may object to marketing communications or certain types of data processing, and we will give your objection due consideration. Fifth, the right to data portability: you can request a copy of your data in a structured, machine-readable format. To exercise any of these rights, please reach out through our support channels and we will respond as promptly as possible. Requests will be processed following identity verification.
How will you be notified of policy changes?
955bet may update this privacy policy from time to time, particularly in response to legal changes, the adoption of new technologies, or changes to our services. We will notify you at your registered email address and display a clear notice on the platform at least 14 days before any significant changes take effect. For minor edits or clarifications to wording, we may update this page with a revised date only.
Continued use of the platform after a policy change will be considered acceptance of the updated policy. However, if you do not agree with the changes, you always have the right to close your account and discontinue use of the service. Previous versions of our policy are kept in an archive and may be provided upon request.
For any questions, complaints, or requests regarding our privacy policy, please reach out through our dedicated support channel. You can email us directly at support@955bet.biz for any data protection matters — we aim to respond within 48 hours. For more general enquiries, visit our FAQ You can visit the page, where detailed answers to frequently asked questions are provided.
Frequently asked privacy questions
Below are answers to the questions our users ask most often.
Yes, as part of KYC verification, information from your national ID card or passport may be collected. This data is used solely for identity verification and legal compliance purposes. It is stored encrypted on secure servers and cannot be accessed by unauthorized parties. This information is never sold or transferred to third parties.
Your mobile banking number is processed securely via SSL encryption. 955bet never stores your mobile banking PIN or password — only transaction reference numbers and amounts are recorded. If any suspicious financial activity is detected, account protection measures are triggered immediately. Our support team is available around the clock to assist with any payment-related issues.
When you request account closure, your personal profile information is deactivated. However, financial transaction and KYC records must be retained for a set period under Bangladesh's financial regulatory requirements — this is a legal obligation. Once that period has passed, all data is permanently and securely deleted. To request data deletion, please contact our support team.
Yes, with your consent we may send you notifications about new offers, game updates, or important account alerts. This is entirely optional — you can turn off marketing notifications at any time from your account settings. Essential account notifications (such as transaction confirmations or security alerts) cannot be disabled, as they are necessary to keep your account secure. If you ever receive spam or unwanted messages, please let us know immediately.
Still have questions? We're here to help
For any privacy or data protection concerns, the 955bet support team is always ready to help. Get in touch today or visit our detailed FAQ page.